Hi all, There have been many customers who have downloaded the Crystal Reports 2011 installation package and have run into an error when the installer attempts to recognize the keycode being used. The error received is 'The Product Keycode is not valid INS00140.' This thread is meant to track all current resolutions that have been determined based on troubleshooting with customers thus far. Cartea Secretelor Osho Pdf Books. In addition, the thread will provide you with the list of things that we need to know in order to properly troubleshoot the issue. Before attempting any of the steps below, please be sure that you are using the latest version of Crystal Reports 2011 which is SP02. You can download this version from the SAP [website Coy ==================== Resolution Options Windows XP & Microsoft Visual C++ Redistributable If you are installing Crystal Reports 2011 on Windows XP, then you need to ensure that the following Microsoft patches are not installed on the machine. The Best Of Fela Kuti The Black President Zip Code here. You can check this by using the Add / Remove Programs dialogue.

KB2467175 KB2467174 KB2467173 If any of these are installed, then please remove them before attempting to install Crystal Reports 2011. Installing with Dashboard Design 2011 or Presentation Design 2011 If you are installing Crystal Reports 2011 on the same machine as Dashboard Design 2011 or Presentation Design 2011, then there may be a problem with the registry key that points to the location of the keydecoder DLL. To check this, launch run regedit and navigate to the following location: HKEY_LOCAL_MACHINE SOFTWARE SAP BusinessObjects Suite XI 4.0 Shared Tools keydecoder.dll You want to make sure that the 'path' key is pointing to the valid path for the keydecoder.dll. The correct path to the DLL should be: C: Program Files (x86) SAP BusinessObjects SAP BusinessObjects Enterprise XI 4.0 win32_x8keydecoder.dll. Uppercase License Key In addition to the above, you need to make sure that you are entering the license key in all uppercase characters. There is a current issue with the installer where it does not accept lower case characters. Fix - Coming in SP02, but can implement manually for now Locate the BCM-4-0.dll.2.Config file in the dunit product.crystalreports-4.0-core-32 actions (replace crystalreports with crystalreportsjava for CR for Ent and xcelsius for dashboards) Open BCM-4-0.dll.2.Config Locate this line: Modify the oldVersion number to make the line like this one: This should allow you to install without issue.

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Further Troubleshooting If none of the above helps to resolve the issue, then we need the following: The installation logs from the following folder: C: Documents and Settings Local Settings Temp The results from attempting to run the keycode validator directly. You can find it under the folders that contain the installation package.

For example, C: Documents and Settings My Documents CrystalReports2011 DATA_UNITS CrystalReports dunit product.crystalreports-4.0-core 32 actions isKeyCodeValid.exe -keycode -version 140 -property CR.EnableCR You should submit a new forum post with relevant details about the error and provide links to download the logs generated by following the above steps. Edited by: Don Williams on Dec 22, 2011 7:53 AM.

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